Holiday Support Schedule

Our support team observes select holidays throughout the year. Here's when we'll be taking a break—and how to reach us if something urgent comes up.

Holiday Schedule

Our support team will be away on these holidays:

• New Year's Day: Friday, January 1, 2027
• Martin Luther King Jr. Day: Monday, January 18, 2027
• Memorial Day: Monday, May 25, 2026
• Juneteenth: Friday, June 19, 2026
• Independence Day: Friday, July 3, 2026 (Observed)
• Labor Day: Monday, September 7, 2026
• Thanksgiving: Thursday, November 26, 2026
• Day After Thanksgiving: Friday, November 27, 2026
• Christmas Eve: Thursday, December 24, 2026

Christmas Day: Friday, December 25, 2026

What to Expect During Holidays

Here's how holiday coverage works:

Regular support requests will receive our full attention on the next business day. Submit your question or issue through our support form, and we'll respond as soon as we're back.

Critical, can't-wait issues can be escalated using our phone line at [phone] × 2 (Support). If we don't pick up right away, leave a detailed voice message with your name, property, and the nature of the issue. We'll get back to you as soon as possible.

We're back in action the next business day, ready to help you create and share immersive experiences that engage prospects and accelerate your sales process.

Planning Ahead

If you know you'll need support around a holiday:

• Submit requests early: Send questions or issues a day or two before the holiday so we can address them before we're away
• Check our Help Center: Many common questions are answered in our knowledge base articles
• Save our escalation number: Keep [phone] × 2 handy for true emergencies

---

Need additional help? Contact our support team and we'll be happy to assist you.

---