How to Clear Your Browser Cache

Clearing your browser's cache is one of the most effective first steps when troubleshooting display issues or unexpected behavior on the Visiting Media platform. Your browser stores temporary files to help pages load faster, but those files can sometimes conflict with recent platform updates. Clearing them ensures you're seeing the most current version.

 

Try the Keyboard Shortcut First

If you're using Chrome, Firefox, Edge, or Internet Explorer, you can open the cache-clearing menu directly with a keyboard shortcut:

Windows/PC: Press Ctrl + Shift + Delete

After clearing, close your browser completely and reopen it before returning to the platform.

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Clear Cache by Browser

Google Chrome

1. Click the three-dot menu in the upper-right corner.
2. Select History, then Clear browsing data from the left panel.
3. Set the time range to All time.
4. Check Cached images and files only.
5. Click Clear data, then close and reopen Chrome.

Mozilla Firefox

1. Click the three-bar menu in the upper-right corner.
2. Select History, then Clear Recent History.
3. Set the time range to Everything.
4. Check Cache only.
5. Click OK, then close and reopen Firefox.

Microsoft Edge

1. Click the three-dot menu and open Settings.
2. Select Privacy, search, and services from the left menu.
3. Under Clear browsing data, click Choose what to clear.
4. Check Cached images and files only.
5. Click Clear now, then close and reopen Edge.

Safari (macOS)

1. Click Safari in the top menu bar and select Settings.
2. Go to the Advanced tab and enable Show Develop menu in menu bar.
3. Open the Develop menu and select Empty Caches.
4. Reload the page.

Internet Explorer

1. Click the Settings menu in the upper-right corner and select Internet options.
2. Under the General tab, scroll to Browsing history and click Delete....
3. Check Temporary Internet files and website files only.
4. Click Delete, then close and reopen Internet Explorer.

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Clear Cache on Mobile

Safari (iOS)

1. Open the Settings app on your device.
2. Scroll down and tap Safari.
3. Tap Clear History and Website Data, then confirm. The button will gray out when the process is complete.

Google Chrome (iOS)

1. Open Chrome and tap the menu icon in the bottom-right corner.
2. Go to Settings > Privacy.
3. Select Cached Images and Files only, and set the time range to All time.
4. Tap Clear Browsing Data and confirm.

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If Clearing Cache Doesn't Resolve the Issue

If you're still experiencing problems after clearing your cache, the next step is to clear your cookies. Keep in mind that clearing cookies will sign you out of websites across your browser — make sure you have your login credentials handy before proceeding.

⚠️ Heads up: Clearing cookies will log you out of all websites in your browser, not just the Visiting Media platform. Have your passwords ready before you continue.

To clear cookies, follow the same steps for your browser above, but this time check Cookies and other site data (or the equivalent option) instead of — or in addition to — cached files.

If the issue persists after clearing both cache and cookies, contact our support team and we'll help you troubleshoot further.