Why Text Sharing Is Unavailable on Some Properties

Some properties operate under agreements that limit how tour links can be shared. On these properties, the text (SMS) option is turned off across the platform, while email sharing keeps working exactly as it always has. If you've noticed the text option is missing, this article explains what changed, why, and how to keep sharing tours without interruption.

What You'll Notice

On an affected property, the mobile number field no longer appears in the places you'd normally share by text, including:

• Public tour share
• Preview
• Asset Library
• Catalog
• Builder
• Diagram sharing

The phone field is also removed from the property team member's Business Card contact form. Email sharing is fully available in all of these areas.

Why the Text Option Is Turned Off

These properties operate under contractual data agreements that restrict SMS as a sharing method. To keep your property aligned with those agreements, text sharing is turned off at the property level. This is intentional and expected behavior, not an error with your account or the platform.

Share Tours by Email Instead

Email remains fully available everywhere you share, so your workflow stays the same:

• Open any tour, asset, or diagram you want to send.
• Choose the email share option.
• Enter your recipient's email address and send.

Your recipient receives the same polished, view only experience they would through any other share method.

Check Your Sharing Status on the Plan Tab

You can confirm whether this applies to your property by opening the property's Plan tab. There you'll see a note indicating that SMS sharing is restricted. This note is view only. Turning the restriction on or off is managed by your Visiting Media coach and cannot be changed from your account, so there's no setting you need to adjust yourself.

Plan Ahead for Contacts Without Email

If you try to share with a saved contact that only has a phone number on a restricted property, you'll see a message letting you know the share can't be sent that way. To keep things moving, choose a contact that includes an email address, or add an email to the contact before sharing.

Need additional help? Contact our support team and we'll be happy to assist you.