Invitation Link Expired — Get Back on Track

Invitation links are valid for 5 days after they're sent. If you clicked an expired link, don't worry. Getting a fresh invite takes just a minute. This guide shows you exactly what to do and how to avoid the same delay next time.

What an Expired Link Looks Like

When you click an expired invitation link, you'll see a message letting you know the link is no longer active. The platform won't let you proceed from that screen, so your next step is to request a new link.

What You Need to Do

If you're an Admin resending an invitation:

1. Sign in at https://visitingmedia.com/signin 
2. Select Forgot Password 
3. Enter the email address and we will send you instructions to reset your password.

Before You Click the New Link

Make sure you're using the email address the invitation was sent to. Links are tied to a specific email and won't work if you forward the invite to a different inbox or try to sign in with a Google account that uses a different address.

What to watch for:

• Check your spam folder if you don't see the new invitation within a few minutes.
• Open the link promptly — the 5-day expiration applies to every invite, including resent ones.
• Use the most recent email — each invitation generates a new unique link, so the original expired link won't work even after your Admin resends it.

Common Questions

Can I use the same expired link after my Admin resends the invitation?
No. Each invitation generates a new unique link. Always use the most recent email.

I never received the original invitation email. What should I do?
Check your spam or junk folder first. If it's not there, ask your Admin to resend the invitation. If issues persist, contact our support team.

I started setting up my profile but didn't finish. Do I need to start over?
That depends on where you were in the process. If you're unsure, just follow the link in the new invitation and the platform will guide you through any remaining steps.

Need additional help? Contact our support team and we'll be happy to assist you.