Understanding Your Catalog (Core Tier)

The Catalog is your central library for accessing tours at your property. As a Core tier user, you can view and share your property's TrueTour and see other tours created by your team.

What's Included in Core Catalog

Core Tier includes:

• Access to view your property's TrueTour
• Ability to share the TrueTour
• View tours created by other team members
• Basic tour browsing and preview

To unlock additional capabilities:

• Upgrade to Plus to create one custom tour per user with basic sharing tracking
• Upgrade to Pro for unlimited custom tours and detailed engagement analytics

Accessing Your Catalog

1. Click Catalog in the left navigation menu under "Enablement"
2. You'll see the Catalog page with all available tours at your property

Understanding Catalog Sections

The Catalog displays tours in the Property Tours section:

Property Tours

Property Tours displays all tours available at your property, including:

• Your property's TrueTour (the complete property tour)
• Custom tours created by team members with Plus or Pro tiers

The number next to "Property Tours" shows the total count of all tours at your property.

Note: As a Core user, you won't see a "My Tours" section because custom tour creation requires Plus or Pro tier.

Filtering and Searching Tours

At the top of the Catalog, you'll find tools to help you find specific tours:

Filter options:

• Owner: Filter by who created the tour
• Shared by: Filter by who shared the tour
• Status: Filter by tour status

Search:

• Use the search bar to find tours by name
• Type keywords to quickly locate specific tours

Understanding the Tour List

Each tour in the Catalog displays the following information in columns:

• Star icon: Mark tours as favorites for quick access
• Title: Name of the tour
• Owner: Who created the tour (shown with initials or profile photo)
• Shared by: Team members who have shared this tour (shown with initials)
• Shares: Total number of times the tour has been shared
• Created: Date the tour was created
• Actions: Quick access menu (three dots) for available options

Working with Tours

Quick Actions from the Tour List

Click the three-dot menu in the Actions column to access available options:

• View Details: See basic tour information
• Preview: View the tour as clients would see it
• Share: Send the tour to clients (for TrueTour)

Note: Some actions like Duplicate, Edit, and advanced analytics are available with Plus or Pro tier upgrades.

Viewing Tour Details

Access Tour Details

1. Click on any tour title to open the Details panel
2. Or click the three-dot menu and select View Details

Details Tab

The Details tab shows:

• When the tour was created and by whom
• Tour description (if available)
• Custom tags used to organize the tour

Shares Tab (Limited Access)

When you click the Shares tab, you'll see an upgrade prompt:

"Unlock Performance Insights"

The message explains:

• Analytics are available for 1 share (or however many shares exist)
• Includes impressions, engagement, and top-performing assets
• Upgrade to Plus to view detailed data

Behind this prompt, you'll see blurred sharing activity, indicating that tracking data exists but requires an upgrade to access.

Ready to unlock insights? Click Upgrade to Plus to start tracking who receives and opens your tours.

Available Actions

From the Details panel, you can:

• Preview: View the tour as clients see it
• Share: Send the tour to clients (for tours you have permission to share)

Understanding TrueTour

Your property's TrueTour is the main property tour that showcases your complete venue:

• All users can view and share the TrueTour
• Only property admins can edit the TrueTour
• This ensures your main property tour stays consistent and on-brand while remaining accessible to your entire team for sharing

Want to Create Custom Tours?

Core tier focuses on viewing and sharing your property's main TrueTour. If you want to create personalized tours for specific clients or events:

Plus tier unlocks:

• One custom tour per user
• Basic sharing activity tracking
• Ability to edit and customize your own tour

Pro tier unlocks:

• Unlimited custom tours per user
• Full engagement tracking (see who opened your tours)
• Detailed analytics for all tours and assets
• Complete visibility into your marketing effectiveness

Click any Upgrade prompt in the Catalog to learn more about Plus or Pro capabilities.

Tips for Using the Catalog

Stay informed:

• Browse Property Tours to see what content is available
• Preview tours to understand what clients will experience
• Favorite the TrueTour for quick access when sharing with clients

Collaborate with your team:

• See what tours your teammates have created
• Learn from successful tour structures
• Share the TrueTour consistently across your team

Track your needs:

• If you find yourself wanting to customize tours for different audiences, Plus tier may be right for you
• If you need detailed tracking of client engagement, Pro tier provides comprehensive analytics

Need additional help? Contact our support team and we'll be happy to assist you.