Customize Your Tour

Your TrueTour and Custom Tours (Plus and Pro) can be customized to match your exact asset order display preferences. The Customize step lets you control how your assets appear and add personalized elements.

To edit your Custom Tour, start in the Catalog. Select the tour you want to edit. You can edit your individual Property Tours (Pro and Plus) with the pencil icon. 

To edit your TrueTour, select "Edit" from the top menu.

 

Builder

After selecting Edit, you will enter the Builder.

Assets

When you first enter the Builder, you will be in stage one, Assets. Ensure that you have selected all the assets you wish to include. For TrueTour, all assets are included by default. 

Then advance to 2, Customize. 

Customize 

Your tour opens on the first asset of the first collection. The builder marks that tile. 

Starting point: To change which space a viewer lands on, move that collection to the top, then move the asset you want to the front of it.

To reorder and organize your tour:

1. Expand the Collection order section.

2. Each collection shows its name, how many assets it holds, and thumbnails of those asset in their current order.

3. Drag a collection up or down to change where it appears in your tour. The collection at the top holds your opening space.

4. Select a collection to expand it and see the assets inside.

5. Drag an asset to reorder it within its collection. The first asset in the top collection is what your viewer sees first.

Important Notes

- Ordering is the only control over the opening space. There is no separate setting to nominate a starting asset.

- The three-dot menu on an asset lets you view it or move it to the Trash. Reordering is done by dragging.

- Changes to collection and asset order apply to the tour you are editing. Other tours built from the same assets keep their own order.

Add linked content (All tiers):

1. Expand the Linked content section
2. Click Add link
   • 
3. Select URL to add a new link, or select Asset to add a link from your Asset Library
4. If it’s a new link, give it a descriptive title
   • 
5. Choose where the link displays:
   • In the main menu
   • Attached to a specific asset

6. The link will automatically save to your tour

Links can point to menus, floor plans, contracts, booking pages, or any other relevant content.

Add audio messages (Pro only):

1. Expand the Audio messages section
2. Click Add audio message

3. Record your message directly in the browser or upload a pre-recorded file
4. Choose where the audio plays:
   • As an introduction to the tour
   • Attached to a specific collection or asset

5. Add a title or description

Audio messages let you add a personal touch, explain unique features, or guide prospects through the space with your voice.

If you're on Plus tier, you'll see the Audio messages section with a note that this feature is available with Pro. This helps you understand what additional personalization options become available when you upgrade.

Control tour display settings:

1. Expand the Settings section

2. Toggle each option on or off:
   • Header Navigation: Display or hide the top menu
   • Main menu: Pin the menu in the open position or let it collapse
   • Business card: Display or hide your business card on the tour (Plus and Pro only)
   • Property info: Display or hide property details
   • Search: Display or hide the search function

If you're on Core tier, you won't see the business card toggle since business cards only appear on tours created by Plus and Pro users.

Preview your business card (Plus and Pro only):

If the business card toggle is on, you'll see a preview of how your card will appear to tour viewers, including:

• Your profile photo
• Name and title
• Contact information (based on your My Account settings)

When you're finished customizing, click Next: Details to continue.

Details

The Details sttage is where you add descriptive information that helps you and your team manage tours.

Complete the tour information:

1. The Created on date and creator name display at the top (automatically recorded)
2. Description (optional):
   • Explain what this tour is and how it should be used
   • Maximum 500 characters
   • Example: "Site inspection tour for corporate retreat groups. Highlights meeting spaces, team-building areas, and upgraded accommodations."

3. Custom tags (optional):
   • Add tags to organize your tours
   • Type a tag name and press Enter to add it
   • Click Suggested tags to see AI-recommended options
   • Use tags like: RFP Response, Site Inspection, Wedding, Corporate, Q1 2026

Tags help you find tours later and see patterns in what types of content you create most often.

When you're finished adding details, click Next: Share to continue.

Now your tour is ready to be shared via SMS, email, link or QR code. 

Need additional help? Contact our support team and we'll be happy to assist you.