Image Quality and File Requirements

Sharp, professional visuals make all the difference in showcasing your properties. Following image quality, dimensions, and file size guidelines ensures your content looks polished on every device while loading quickly for prospects.

Image Quality Standards

For crystal-clear visuals that impress prospects, follow these recommended specifications by image type:

General Visual Content

• Recommended Resolution: Full HD (1920 × 1080 pixels)
• Aspect Ratio: 16:9 (standard widescreen)
• Result: Sharp, professional images that display beautifully across desktops, tablets, and mobile devices

Full HD resolution ensures your visuals remain crisp with no pixelation or blurriness—even on large monitors or when zoomed in.

Image Requirements

User Profile Images

• Recommended Size: Between 400 × 400 px and 1200 × 1200 px
• Aspect Ratio: 1:1 (square)
• Best Use: Profile photos, team member images

Using images within this range ensures profiles appear clean and centered without distortion or cropping issues.

Property Images

• Recommended Size: 1200 × 800 px
• Aspect Ratio: 3:2
• Best Use: Property galleries, thumbnails, and featured visuals

This size balances visual clarity with fast load times, making it ideal for showcasing spaces without sacrificing performance.

Favicon

• Required Size: 512 × 512 px
• Format: Square image
• Best Use: Browser tabs, bookmarks, and platform branding

A properly sized favicon ensures consistent branding across browsers and devices.

File Size Limits by Upload Type

All supported content types have a maximum file size of 200 MB:

• Branding files (logos, company icons, favicons)
  • You have the ability to upload a dark version of your logo for the public viewer
• Voice memos and audio content
• Asset Library uploads (images, documents)
• Property profile images

Videos:

Videos must be linked (direct uploads are not supported). If you need help converting or hosting video files, support can provide format and hosting recommendations.

Best Practices for Image Optimization

Start with high-quality sources: Use professional photography or high-resolution originals. Low-quality images cannot be meaningfully improved later.

Match recommended dimensions: Using the correct image size prevents stretching, cropping, and blur—especially on high-resolution screens.

Compress without sacrificing quality: Tools like TinyPNG or Squoosh reduce file size while preserving clarity. Smaller files load faster and improve performance.

Test before bulk uploads: Upload a single image first to confirm appearance across devices before uploading your full library.

Optimize for performance: Properly sized and compressed images improve page load times and create a smoother experience for prospects browsing your properties.

Quick Troubleshooting

Image looks blurry after upload: The original file is below the recommended resolution. Source a higher-quality version before re-uploading.

File won't upload: Confirm the file is under 200 MB. Compress the image or slightly reduce dimensions if necessary.

Page loads slowly: Large image files impact performance. Compress images to balance quality and speed.

Need additional help? Contact our support team and we'll be happy to assist you.