How to Manage Users

The Users page is where Property Admins manage team access to the property. You can invite new users, assign roles, and view user details.

Note: Only Property Admins can access the Users page. General Users do not have permission to view or manage users.

Accessing the Users Page

1. Click Users in the left navigation menu under "Property."
2. You'll see a list of all users at your property

What you'll see:

• User: Name and profile photo or initials
• Email: User's email address
• Role: Property Admin or User
• Status: Current invitation or account status
• Last active: Most recent login date
• Actions: Quick access menu (three dots) for user options

Inviting Users

You can invite users one at a time or multiple users at once.

Invite a Single User

1. Click the + Invite button in the top right
2. Select Invite a user from the dropdown
3. Choose the role: Property admin or User
4. Enter the user's First name, Last name, and Email
5. Click Send invite to complete
6. Or click Send + invite another to invite the first user and immediately open a fresh invite form

The invited user will appear in your Users list immediately and receive an email invitation.

Invite Multiple Users

1. Click the + Invite button in the top right
2. Select Invite multiple users from the dropdown
3. Choose the role: Property admin or User (all invited users will receive the same role)
4. Enter email addresses in the text field, one per line
5. Click Send invites to complete

All invited users will appear in your Users list and receive email invitations.

Note: You can only invite users to one property at a time and assign one role per invitation. If a user already exists at your property, you'll see an error preventing duplicate invitations.

Viewing User Details

To see more information about any user:

1. Click the  on the user's row in the Users table and select “View user”
2. The User Profile modal opens with three tabs:

Personal Info Tab

• Work phone, cell phone, email, timezone, and User ID
• View-only for all users

Business Card Tab

• Preview of the user's digital business card
• Shows how their contact information appears when they share tours

Role Tab

• Current role assignment
• Option to change the user's role (if you have permission)

Changing User Roles

You can upgrade or downgrade users between Property Admin and User roles.

From the Users Page

1. Click on the active user's row in the Users table and select “Edit role.”
2. In the modal, use the dropdown and select Property admin or User to update the role
3. Click confirm, and the role updates immediately

From the User Profile Modal

4. Click on a user's row to open their profile
5. Navigate to the Role tab
6. Use the Change role dropdown to select Property admin or User
7. The role updates immediately

Important: You cannot change your own role. This prevents permission conflicts and accidental lockouts.

Managing User Access

Remove a User from a Property

On the Users Page

To remove a user’s access to the property:

1. Click on the user's row in the Users table and select the “Deactivate user” option
2. Confirm the removal

On the User Details Page

3. Click on the user's row in the Users table and select the “View user” option
4. In the top right corner, select the “Deactivate” button
5. Confirm the removal

Remove Multiple Users

To remove multiple users’ access to the property:

6. Click the checkbox next to the user’s name
7. In the top right corner of the page, select the action ellipses
8. Click the Deactivate users button that appears
9. Confirm the removal

Important: You cannot remove yourself from the Users page. This prevents accidental lockouts and ensures at least one admin remains.

Need additional help? Contact our support team and we'll be happy to assist you.