TripleSeat Integration Guide

Make your TripleSeat proposals more compelling by adding immersive virtual tours that help meeting planners visualize your event spaces and make faster booking decisions.

What You Can Accomplish

When you integrate virtual tours into your TripleSeat proposals and email templates, you can:

• Stand out from competitors with interactive 3D models and 360° photos that showcase your venue's unique features
• Speed up decision-making by giving planners a clear, detailed look at your spaces without requiring multiple site visits
• Save your team time by reducing follow-up questions about layouts, capacity, and room configurations
• Increase engagement with visually rich content that keeps planners exploring your proposal longer

Before You Begin

What you'll need:

• Your virtual tour assets (3D models, 360° photos, or CGI setups)
• Access to your TripleSeat account settings

Recommended content types:

• Enhanced 3D models – Let planners walk through your meeting spaces interactively
• 360° photos – Provide highly realistic, detailed views of your rooms
• CGI setups – Show various event configurations without physically staging each setup

Create Your Virtual Tour

For Pro Users

1. Navigate to your Builder and create a new custom tour
2. Select assets that match the spaces in your proposal:
   • Meeting and event spaces
   • Guest accommodations
   • Special event setup configurations
3. Arrange your assets to highlight key selling points or tell a compelling story
4. Name your tour using this format: Distribution - TripleSeat - [Proposal Name]
5. Click the Settings icon next to your tour title and configure these settings:
   • Menus: Hidden
   • Property Info Card: Enabled
   • Digital Business Card: Enabled

For Plus Users

1. Navigate to your Asset Library
2. Choose your most comprehensive asset—typically your best 3D model of the featured meeting space
3. This single asset will serve as your virtual tour link

Copy Your Tour Link

For custom tours (Pro):

1. Click the Share icon on your tour
2. Click Copy to copy the link to your clipboard

For single assets (Plus):

1. Open the asset in your Asset Library and copy the link. 

Add Your Tour to TripleSeat Email Templates

Create a Group-Wide Template

Use this method when you want all team members to access the same template.

1. Go to Settings → Discussion Email Templates
2. Select the appropriate section (Lead, Booking, or General Event Templates)
3. Click Add Template
4. Name your template and select which locations can use it
5. (Optional) Enable these options if desired:
   • "Include this email in Guest(s)' response"
   • "Allow Email Signature"
6. Customize your subject line and email body:
   • Paste your virtual tour link with clear call-to-action text
   • Example: "Click here to take a virtual tour of our [Room Name]"
   • Use Merge Fields to personalize (guest name, event date, etc.)
7. Click Save

Your template is now available to your entire team at the selected email stage.

Create a Personal Template

Use this method to create templates for your own use.

1. Go to My Profile (click your name at the top or in the sidebar)
2. Click Email Templates
3. Select the appropriate section and click Add Template
4. Customize your subject line and email body:
   • Add your tour link with compelling call-to-action text
   • Use Merge Fields to personalize your message
5. (Optional) Enable:
   • "Include this email in Guest(s)' response"
   • "Allow Email Signature"
6. Click Save

This template is now available to you at the chosen email stage.

Technical Setup for Smooth Performance

To make sure your virtual tours load quickly and display properly, share this domain with your IT team to add to your network's allowlist:

Primary domain: https://visitme.co

For the complete list of recommended domains, visit our domain allowlist guide.

Best Practices for Maximum Impact

Placement recommendations:

• Use pop-up modals whenever possible to keep users on your website and provide a faster experience
• Avoid opening tours in new tabs or embedding directly on the page, as these methods can slow load times
• Use consistent call-to-action language like "Take a Virtual Tour" so planners know what to expect

Content selection tips:

• Choose assets that directly relate to the spaces mentioned in your proposal
• Arrange assets in a logical flow that matches how planners will experience your venue
• For Pro users, lock your tours after creation to prevent accidental modifications

Writing effective CTAs:

• Be specific: "Explore our Grand Ballroom in 3D" works better than "Click here"
• Highlight value: "See all setup configurations" or "Walk through your event space"
• Create urgency when appropriate: "Preview your event space today"

Need Help?

If you're unsure which assets to include in your TripleSeat integration or need help generating your tour link, contact your Customer Success Manager.

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Need additional help? Contact our support team and we'll be happy to assist you.