Tongo Integration Guide

Tongo is a guest engagement platform that helps hotels showcase their property's virtual tours directly within the guest experience. Your 360° photos and 3D models appear on interactive tiles in Tongo, making it easy for guests to explore your property before arrival or during their stay.

What Tongo Does

Tongo displays your property's virtual content in an intuitive, tile-based interface that guests can access through the hotel's digital channels. Once you're set up, your 360° photos and 3D models are automatically available to guests exploring your property through Tongo.

The platform is evolving to include AI-powered chat functionality that will pull your virtual tour content into conversational experiences, expanding how guests can discover and interact with your property.

Content That Works with Tongo

Tongo currently supports:

• 360° photos: Immersive panoramic views of your property spaces
• 3D models: Full property or space-level 3D walkthroughs

These assets from your Asset Library are featured on Tongo tiles, giving guests visual access to rooms, meeting spaces, amenities, and other key areas of your property.

How to Get Set Up

Tongo integration is currently managed by the Visiting Media team. If your property uses Tongo and you'd like to feature your virtual tours on the platform, contact our Support team. We'll coordinate with Tongo to ensure your content displays correctly and is optimized for the guest experience.

The setup process includes:

• Reviewing your Asset Library to identify the best content for Tongo
• Coordinating with Tongo to integrate your virtual tour links
• Confirming that your content displays as expected on Tongo tiles

What to Expect

Once your integration is live, guests using Tongo at your property will see your virtual tour content featured prominently. You can view an example of how Tongo displays property content below:

Your virtual tours remain hosted on the Visiting Media platform, and any updates you make to your Asset Library content will be reflected in Tongo automatically once the integration is complete.

Need additional help? Contact our support team and we'll be happy to assist you.