UpMail Integration Guide

UpMail is an email marketing platform that helps hotels feature virtual tour content directly in guest communications. When you integrate with UpMail, your 360° and 3D assets can be included in email campaigns, giving guests an immersive preview of your property before they arrive.

What UpMail Does

UpMail enables hotels to embed rich visual content in their email marketing campaigns. By adding your virtual tour assets to UpMail, you can showcase your property's spaces, amenities, and unique features in pre-arrival emails, promotional campaigns, and guest communications.

This integration puts your most compelling visual content directly in front of guests at key moments in their booking and arrival journey, helping drive engagement and set clear expectations about what they'll experience at your property.

Content That Works with UpMail

UpMail currently supports:

• 360° photos: Immersive panoramic views of rooms, meeting spaces, amenities, and property areas
• 3D models: Full property or space-level 3D walkthroughs

These assets create a more engaging email experience than traditional static photos, allowing guests to explore your property interactively right from their inbox.

How the Integration Process Works

UpMail manages the technical side of integrating your virtual tour content into their email platform. Here's what to expect:

UpMail reaches out: When UpMail is ready to add your property's virtual tours to their platform, they'll contact your property directly to request access to your Asset Library content. 

You prepare your assets: Download the 360° photos and 3D models you want to feature in UpMail campaigns from your Asset Library. Focus on assets that showcase your property's most appealing spaces and features.

You send assets to UpMail: Provide your selected assets to UpMail through the method they specify during outreach. They'll handle the integration and placement of your content in their email platform.

Preparing Your Assets for UpMail

When UpMail contacts you, you'll want to have your best content ready to share. Consider including:

• Hero spaces that define your property's character and appeal
• Room types that represent your accommodations range
• Key amenities like pools, fitness centers, restaurants, or event spaces
• Unique features that differentiate your property from competitors

Your assets should already be in your Asset Library. If you need guidance on downloading specific assets or identifying which content will work best for email marketing, contact our support team.

What to Expect After Integration

Once UpMail has integrated your virtual tour content, your 360° photos and 3D models will be available for inclusion in email campaigns. The timing and specific campaigns are managed by UpMail, and you'll work with them directly on campaign strategy and content placement.

Your virtual tours remain hosted on the Visiting Media platform. Any updates you make to your Asset Library won't automatically reflect in UpMail campaigns, so coordinate with UpMail if you want to refresh the content featured in their emails.

Getting Support

For questions about:

• Downloading assets from your Asset Library: Contact Visiting Media support
• Which assets to feature or content strategy: Contact Visiting Media Support for guidance on selecting high-impact content

Need additional help? Contact our support team and we'll be happy to assist you.